Thank you for shopping at https://theviral247.com. We want to ensure that you have a satisfying experience with our products and services. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help. Please take a moment to review our refund and returns policy.
- Returns
We accept returns for eligible products within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. It should also be accompanied by proof of purchase, such as the order number or receipt.
To initiate a return, please contact our customer support team at info@theviral247.com to receive a return authorization. Once your return is approved, we will provide you with instructions on how to proceed with the return shipment.
Please note that you will be responsible for the return shipping costs, except in cases where the return is due to an error on our part (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.
- Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund. If the item meets our return policy requirements, we will initiate a refund to your original method of payment. Please allow 30 business days for the refund to be processed, depending on your payment provider’s policies.
Please note that shipping costs are non-refundable, except in cases where the return is due to an error on our part. If you received free shipping on your order, the actual shipping cost incurred by us will be deducted from your refund amount.
- Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
- Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons. These items include, but are not limited to, personal care products, intimate apparel, perishable goods, and items classified as hazardous materials. Please check the product description or contact our customer support team if you have any doubts about the return eligibility of a specific item.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately with clear photos or videos showing the issue. We will assess the situation and provide you with appropriate assistance, which may include a replacement, refund, or store credit.
- Cancellations
If you need to cancel an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, please note that orders already processed and shipped cannot be canceled.
- Customer Support
Our dedicated customer support team is here to assist you with any questions or concerns regarding returns and refunds. You can reach us via [email/phone number] during our business hours [mention the hours and time zone].
Please note that our refund and returns policy is subject to change without prior notice. We encourage you to review this page periodically for any updates.
Thank you for choosing https://theviral247.com/. We appreciate your trust and strive to provide excellent service to ensure your satisfaction.